Shipping policy

Shipping Policy

Order Processing

All talismans from DAJIN FU STUDIO are individually hand-drawn and personalized for each customer. Because each piece is made to order, preparation and production take place before the order is shipped.

Production time may vary depending on the individual order and whether additional information or clarification is required from the customer.

If we need additional information to complete your order, we may contact you using the email address provided at checkout. Delays in receiving the required information may affect the production and shipping timeline.

Shipping Origin

Orders are prepared and shipped from Chengdu, China.

Shipping Destinations

We currently ship to the countries and regions available for selection during checkout.

If your destination is not available at checkout, we are currently unable to accept an order for delivery to that location.

Shipping Rates

Shipping charges are displayed during checkout before payment is completed.

Available shipping methods and rates may vary depending on the destination.

Estimated Delivery Times

Any delivery estimate shown at checkout refers to the estimated shipping or transit period after an order has been prepared and dispatched.

Because our products are individually made to order, production time is separate from carrier transit time.

Delivery estimates are not guaranteed. International shipments may be affected by customs processing, carrier delays, weather, holidays, local delivery conditions, or other circumstances outside our reasonable control.

Tracking

When tracking information is available, it will be provided after your order has been shipped.

Tracking information may take some time to become active after the shipment is handed to the carrier.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country or region.

Unless these charges are specifically collected during checkout or applicable law requires otherwise, they are the responsibility of the customer.

DAJIN FU STUDIO does not control customs processing times or charges imposed by local authorities.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you discover an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has been dispatched.

Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by applicable law.

Delayed or Lost Shipments

If your order appears to be significantly delayed or has not arrived, please contact us with your order number.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

A carrier delay does not automatically mean that a shipment is considered lost. Any replacement or refund for a confirmed shipping issue will be handled according to the circumstances of the order, our Return & Refund Policy, and applicable consumer protection laws.

Damaged Packages

If your order arrives damaged, please keep the item and its original packaging and contact us within 7 days of delivery.

Please provide your order number and clear photographs of the item and packaging so that we can review the issue.

Contact

If you have questions about shipping or delivery, please contact us using the contact information provided on our store.