Refund policy
Return & Refund Policy
At DAJIN FU STUDIO, each talisman is individually hand-drawn and personalized based on the information provided by the customer. Because these items are made specifically for each order, our return and refund policy differs from that of standard, non-custom products.
Cancellations
You may request to cancel your order before we have begun creating your custom talisman. Please contact us as soon as possible after placing your order.
Once the drawing or production process has begun, the order can no longer be cancelled or refunded due to a change of mind.
Custom and Personalized Items
Because each talisman is created specifically for the individual customer, completed custom and personalized items are generally not eligible for return or exchange due to change of mind, personal preference, or ordering the wrong item.
Each piece is drawn by hand. Minor variations in linework, ink, paper, color, placement, or appearance are natural characteristics of handmade work and are not considered defects.
Damaged, Incorrect, or Defective Orders
Please inspect your order when it arrives. If your item arrives damaged, if you receive the wrong item, or if there is a significant problem with the order, please contact us within 7 days of delivery.
Please include your order number, a description of the issue, and clear photographs of the item and packaging where applicable.
After reviewing the issue, we will work with you on an appropriate solution, which may include a remake, replacement, or refund.
Returns
Please do not send any item back without contacting us first.
If a physical return is required for an approved claim, we will provide the return instructions and return address. For returns resulting from an error on our part or an item arriving damaged or defective, we will cover the authorized return shipping cost.
Unauthorized returns may not be accepted.
Refunds
If a refund is approved, it will be issued to the original payment method. Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the refund results from an error on our part, a damaged item, or another circumstance where applicable law requires otherwise.
Lost or Delivery Issues
If your order has not arrived or there is a problem with delivery, please contact us so that we can review the tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
Your Legal Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about a cancellation, return, replacement, or refund, please contact us using the contact information provided on our store.